Withdrawal policy & Withdrawal form
Consumers have a right of withdrawal according to the following provisions, whereby a consumer is any natural person who concludes a legal transaction for purposes that can predominantly be attributed neither to his commercial nor to his independent professional activity:
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken possession of the last goods. In order to exercise your right of withdrawal, you must inform us, Vision Group AG, Discountlens.at, Neugutstrasse 52, 8600 Dübendorf, SWITZERLAND, telephone: 0800 783 294, e-mail: [email protected], by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the end of the withdrawal period.
Consequences of withdrawal
If you withdraw from this contract, we must return to you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day on which we received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier. You must return or hand over the goods to Columbus.net GmbH, c/o Discountlens.at by Vision Group AG, Robert-Gerwig-Strasse 35, 78315 Radolfzell am Bodensee, Germany, without delay and in any case no later than fourteen days from the day on which you notify us of the withdrawal of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.
If possible, the goods should be provided in the original packaging with all accessories and packaging components. If necessary, please use protective outer packaging if the original packaging is no longer available in order to ensure adequate protection against any transport damage. Damage and contamination to the item to be returned should be avoided. At the same time, we would like to point out that the right of withdrawal and its consequences naturally exist independently of the observance of this notice; it merely serves to facilitate the processing of the return.
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal expires prematurely for contracts for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Sample withdrawal form
(If you wish to withdraw from the contract, please complete and return this form). To Vision Group AG, Discountlens.at, Neugutstrasse 52, 8600 Dübendorf, SWITZERLAND, Fax: telephone: 0800 783 294, E-mail: [email protected] I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
Ordered on (*)_________________ /received on (*) _________________
____________________________________________________________ Name of the consumer(s)
____________________________________________________________ Address of the consumer(s)
____________________________________________________________ Signature of the consumer(s) (only in the case of notification on paper)
(*) Delete as applicable.