Shipping Service agents

Our delivery partners GLS and DHL

Our regular delivery partners are GLS and DHL. If you are not at home, the courier will leave you a notification card indicating where the nearest shop is. Your package will be dropped off there for you to collect. The package collection points are normally open until 20:00 and some are also open on Sunday.

Shipping costs and Delivery Area

Delivery Area

Delivery within Austria, Germany, Belgium, France, Luxembourg and the Netherlands.

Shipping costs

We charge EUR 5.65 for shipping with GLS and EUR 4.75 with DHL within Austria.

Damaged goods

Even with the greatest care, parcels may be damaged. Of course we will always remburse you for goods that arrive damaged. We appreciate it, if you inform us immediately whenever you receive such goods. We can then inform the shipping agent.

Returns

If you want to use your right of revocation. Please note the special paragraph in the teachings of revocation. Returning merchandise without notification is not a true use of the right of revocation.
Please inform us by email or phone (0800 29 59 60) prior to shipping your items back.
Your return shipping address GLS:

GLS Depot 77
c/o Vision Group AG
discountlens
Raiffeisenstrasse 52
DE-78166 Donaueschingen

Your return shipping address DHL

Barth Spedition
c/o Vision Group AG 
discountlens
Raiffeisenstrasse 50
DE-78166 Donaueschingen

We thank you for your cooperation.